Eurofurence Information > Questions & Answers
Issue with late departure booking
Scale:
I have just registered a double room but I was forced to pick 19-24 august as the dates rather than 19-25 as I and my roommate were planning. I tried several times and if I entered either 25 or 26 as departure date the site answered that there was no room available for that time interval. (I tried changing the arrival date too but the issue is the same, the site refused any departure date after 24). This looks like an error in the booking system because it doesn't make sense that only late departures are unavailable, and it was clearly stated in the FAQs and tutorial that they should be available.
In the end I picked 19-24 so I could get hold of the room before the hotel gets booked out, but I would really like to add the late departure option. How should I proceed? Has anybody else had the same issue?
Jorinda:
You can call the Estrel Reservation team at +49 30 6831 22522. They are working every day from 8am till 6pm, weekends from 8am till 4pm.
Or just write them en email: reservierung@estrel.com
Bigwig:
I face the same problem wanting to share with an Italian fur. I would say just everyone grapped a reservation because it costs a mere nothing. Cant see how the hotel can solve this. A fee for reservations and if it waa just a small one would have prevented this from happening.
Loewi:
Hi there,
please hold on for a few days, we try to increase the bookable space through our online booking system as soon as possible.
Loewi
Cheetah:
--- Quote from: Bigwig on 19.01.2014, 19:17:57 ---I face the same problem wanting to share with an Italian fur. I would say just everyone grapped a reservation because it costs a mere nothing. Cant see how the hotel can solve this. A fee for reservations and if it waa just a small one would have prevented this from happening.
--- End quote ---
No, it's because we had a much smaller reserved room block for early and late days than for the main con period. It can easily be extended, and we'll do that as quickly as possible. We would very much appreciate if you didn't jump to conclusions without knowing the facts.