Eurofurence Information > Feedback

Cocktails at the bar

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Wawik:
I only used the Atrium Bar and only had a single Blackice on the Monday night (which was okay-ish, but nothing to get excited about), but the quantity of woodruff syrup in the Berliner Weisse increased during the length of the con.

Generally from what random attendees have told me, the Piano Bar seems to have been the better one of the two, with friendlier waitstaff and better drinks.

Suran:

--- Quote from: Nimrais on 26.08.2014, 19:40:28 --- The convention cocktails at the other bar were not that good. I've ordered a few, but there was barely any alcohol in it and they mostly tasted like juice with ice (the Jehove for example).

--- End quote ---

Then I guess mine had your missing alcohol.
2 white russian with barely some cream in all that vodka.
Even after ordering the second one with extra cream.
(It should have about just as much milk and cream as it has kalhua and vodka.)

Jumpy:

--- Quote from: doco on 26.08.2014, 21:04:26 ---Generally from what random attendees have told me, the Piano Bar seems to have been the better one of the two, with friendlier waitstaff and better drinks.

--- End quote ---

Or maybe they weren't quite so hammered by the onslaught of attendees trying to buy drinks :)

Cheetah:

--- Quote from: Jumpy on 26.08.2014, 19:24:43 ---Cheetah, I don't know. It's not about getting money back or anything, this is about improving in the future. Why shouldn't Nightfox be able to mention this area could use improvements?

--- End quote ---

We did mention it during our debriefing, and what I said here is exactly what they told us - they said, it's absolutely NOT their policy to intentionally water down drinks, and if that happens, they need to know when it happened, or they can't even begin to investigate what went wrong, and why.


--- Quote ---I've heard from many guests that the cocktails were a low point of the Estrel bar / restaurant offering due to rather large variations in quality.

--- End quote ---

Yup, me too. Unfortunately, if we tell them "we heard from many guests", that's not enough information for them to work with to be useful. They said, they usually get only very few complaints, and that at Eurofurence, they got even less than they usually do - so they were pretty surprised we brought this topic up. They thought they were doing exceptionally well. Thus my suggestion, give more direct feedback, this is way more valuable than us going "someone heard a friend say, that a lot of other people had bad drinks ..."


--- Quote ---I do not like to start trouble while drinking with friends, so I mostly stuck to beer and soft drinks after a while, and only took an Estrel Drive if I was really in the mood for a cocktail. There's 100 EUR or so that the Estrel lost from me alone over the course of the convention, compared to what I spent at the Maritim last year for drinks. Same again for my partner.

--- End quote ---

We told them in very clear words, that our attendees expect premium drinks for premium prices, and that they'd better make sure that's the case. Not much more we can do without evidence.

Hurga:
Well, I don't have evidence, and I didn't even have evidence back then - maybe the cocktails are ok at the Estrel, but they were so much better than average at the Maritim? Should we have a couple of people vote on the taste? Whom?

In the end, it'll be just the free market economy: If people feel the quality is not ok, they won't buy.

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