Eurofurence Information > Feedback
2017 Hotel booking error log
ANTIcarrot:
I honestly expected was to get a room or not get a room in the first 10 or 20 minutes, since I thought Estral/third-party would be providing an appropriately configured server/cloud. The reality was a little different. Does this match anyone else's experience? ::)
--- Quote ---Click EF link -> Too soon.
Click EF link -> Server not configured properly
Click EF link -> Server not configured properly
Click EF link -> Book a room -> Timeout
Click EF link -> Book a room -> Server not configured properly
Click EF link -> Book a room -> Enter group code (and other stuff which I assume means link not valid)
Click EF link -> Book a room -> 'Loading' in german. -> Booking page -> "Cannot book multiple rooms for one person" error -> Google translate -> Select multiple people then multiple rooms -> "Book" button (I think) -> "Reservations must be changed or canceled via the original booking system." -> <Back> -> Server not configured properly
Click EF link -> Book a room -> Timeout
Click EF link -> Book a room -> Timeout
Click EF link -> Book a room -> 'Loading' in german. -> Ten minutes pass (8:56) -> Internal Server Error - Read / The server encountered an internal error or misconfiguration and was unable to complete your request. / Reference #3.ac81655f.1484554340.ad08ae4c
Click EF link -> Book a room -> 'Loading' in german. -> Booking page -> Select multiple people then multiple rooms -> "Book" button (I think) -> [All room turned red] -> Internal server error
Click EF link -> Boom a room page appears then instantly changes to Internal Server Error - Read
--- End quote ---
The EF link included language ID which was set to 7. Would it be possible to provide the link in different languages next year? ID1 to ID7?
The system seemed to be run by iHoteler, which is a professional company, but perhaps they didn't get the message about being spammed by ~420 bookings in the first minute.
The most frustrating part of the experience was finally getting through to the booking page, and clicking on the 'next' button only to be kicked in the teeth, TWICE. >:(
Amber Eyes:
I did not actually count the number of errors I got when trying to book a room via the original bookings.ihotelier.com link. However, two friends of mine managed to book a room via an alternate link:
https://reservations.travelclick.com/17417?hotelId=17417&groupID=1604780
It is slow and displays error messages too, says no rooms were available... but after a couple tries, it worked. The confirmation email my friends got came from the Estrel, so it's not an overbooking site (ihotelier is a product of TravelClick). Looks like they weren't made aware of how much traffic they would get. Took us about three hours now to book two rooms. X3
Lonewolfdiconis:
This new system sucks, I am sorry to say that, I am sitting here since four freaking hours and couldn't book a single room and I am not the only one here, all my friends have the same problem.
Sure I know that the Eurofurence doesn't run the website and its technically not their fault but come on.
Not only that a lot of people have to get credit cart which are not common in Germany, they open the "Hotelroom Reg" on 9 a.m. on A MONDAY where the one half is working and the other one is sleeping. They changed a system which worked for 22 EFs for one which collapse in a second.
Congratulations ...
sloppy:
--- Quote from: Lonewolfdiconis on 16.01.2017, 12:57:03 ---This new system sucks, I am sorry to say that, I am sitting here since four freaking hours and couldn't book a single room and I am not the only one here, all my friends have the same problem.
Sure I know that the Eurofurence doesn't run the website and its technically not their fault but come on.
Not only that a lot of people have to get credit cart which are not common in Germany, they open the "Hotelroom Reg" on 9 a.m. on A MONDAY where the one half is working and the other one is sleeping. They changed a system which worked for 22 EFs for one which collapse in a second.
Congratulations ...
--- End quote ---
you are so right i have to ask all my friends for using there credit card and when i finaly get home from work and try to book all i get is
Access Denied
You don't have permission to access "http://bookings.ihotelier.com/bookings.jsp?" on this server.
Reference #18.16fd043e.1484572421.7a925fd4
a friend gets on with a card and he can't select extra days
Suicune:
Pages probably down for maintenance. Main pages thorow 404, so it happened on purpose
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