Eurofurence Information > Questions & Answers

Estrel last minutes offers

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Diavoletto76:
Hello and good morning.

Excuse me if i create this post but, i need some clarification about hotel politicy.

When i book my room for the event in January, i book it for 3 guests and, the costs is 180€, 60€ per person up from 55€ if If I had reserved for two, i can understand that extra 5€ per person and at last for me is ok.

Well, few days ago, Estrel send me an email with his personal last minutes offer.
I copy here the whole email.

"Dear Furry's,

Thank you very much for your bookings at the ESTREL Hotel Berlin to the Eurofurence 2017.
Due to the high demand and strong inflow of bookings on January 16th, 2017, there were well-known some turbulences, so that the hotel was fully booked within a few hours and unfortunately also booked over the basic room capacities of the hotel.
Of course, we would like to hold a hotel room for disposal to each furry with an existing booking and want to dissolve the room discrepancy in advance, so that each of you can enjoy its participation in the event to the fullest extent.
Consequently, we would like to present you an one-time offer, which is available only for a limited period of time and will include a cost saving to everyone who takes part.
This offer is valid for guests with existing reservations in rooms with a momentary single or double occupancy, which agree to move together into a shared room with three or six people.
Please do not merge with guests on the waiting list. This offer is valid only for guests with fixed bookings to resolve the overbooking. Once the room discrepancy is remedied, this offer expires automatically. No guests will be confirmed from the waiting list.

We offer the following constellations:
original booking                rate per  person/night          merge to         new rate per  person/night   

A 3 double rooms                                                  family room
   2 persons each              EUR 55,00                     with 6 persons           EUR 32,50
   
B 3 double rooms                                                 2 triple rooms
   2 persons each              EUR 55,00                    3 persons each           EUR 40,00

C 1 double rooms with
   2 persons and                EUR 55,00                    triple room with          EUR 40,00
   1 sinlge room with          EUR 85,00                      3 persons
   1 person


* Family rooms: The 54 sqm family rooms offer two rooms with a connecting door and a shared bathroom. There is a double bed per room (separable) with an extra bed available. These rooms can only be occupied with 6 persons, not less!
* Triple Room: The 27 sqm standard rooms offer a double bed (separable) with an extra bed. These rooms can only be occupied with 3 people, not more!
In case of interest we ask for a written confirmation. We need the attached form to be sent to the following e-mail: k.lehmann@estrel.com
Please note that only full completed forms can be considered. You will then receive a feedback within 24 hours. In this time we ask for your patience.
We look forward to hearing from you.

Kind regards

ESTREL BERLIN

Katja Lehmann

Assistant Manager Group Reservations"

Now, i can understand their trouble to manage all the furries, i understand that they want to maximize our experience and they want to correct the overbooking but, if you can explain me, why me, my guests and all other furries that book 3 room's spot in january have to pay 60€ for night?

I know, my english is really bad and probably i have misunderstand the email but, if not, can someone can explain me?
I'm sorry for my bad english end excuse me for this post but since I pay, I want to know.

Thanks Diavoletto76

Cheetah:
Hi,

your question is absolutely valid, but you're asking in the wrong forum. I couldn't answer your question if I wanted to. I would suggest writing a polite email to k.lehmann@estrel.com and ask her to apply the new special rate to your earlier booking. This sounds like something that can be easily solved.

Diavoletto76:
thanks for your help, already sended an email to estrel's staff.

Diavoletto76:
In the early years, this kind of "3 people in a 2 ppl room" was used to "fish out" furries from the waiting list. That was a nice way to welcome more people at the con. Here it is not the case. "no people from the waiting list will be accepted"...
Then why turn rooms in dormitories with 6 people in them if it's not to free some already booked rooms? What will become of those?
I just don't understand the use of this...

Cookie Gheysens

(Cookie and me, speak about my post and she notice me about this other problem)

Diavoletto76:
Dear EF staffs.

This is Estrel reply, I hope that you speak and help us with this problem.

"Dear Mr. Verde,

 

Thank you for your message and the detailed descriptions.

The triple room costs per person more than the double room, since the cleaning and provision costs of the third bed come into play.

The special price of € 40.00 is, as you have correctly noted, a reduced offer that under normal circumstances would not have existed.

Due to the high demand and strong inflow of bookings on January 16th, 2017, there were well-known some turbulences, so that the hotel was fully booked within a few hours and unfortunately also booked over the basic room capacities of the hotel.

We hope for an increased incentive in triple rooms, since you yourself have ascertained that it would be too expensive for the participants at the regular price, to even the overbooking.
If no one is able to report on this offer, there is only the possibility of banning existing guests in other hotels.

We assume, however, that this is still less desired and therefore have chosen this way of dissolving the room discrepancy.
As soon as we are not overbooked anymore, the special offer will end!!
 
Dear Mr. Verde,

We hope that you can understand our approach better now, and ask for your understanding that we will not change the rate of your room."

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