Eurofurence Information > Questions & Answers
Estrel last minutes offers
Dhary Montecore:
As Cheetah already explained, Eurofurence has nothing to do with the hotel booking. Any and all question you have need to be addressed with the hotel directly.
However, the email clearly explains why the room rate is different and I see no issue there. But again, Eurofurence is not involved with hotelbookings of any kind.
--- Quote from: Diavoletto76 on 12.07.2017, 13:03:49 ---Dear EF staffs.
This is Estrel reply, I hope that you speak and help us with this problem.
"Dear Mr. Verde,
Thank you for your message and the detailed descriptions.
The triple room costs per person more than the double room, since the cleaning and provision costs of the third bed come into play.
The special price of € 40.00 is, as you have correctly noted, a reduced offer that under normal circumstances would not have existed.
Due to the high demand and strong inflow of bookings on January 16th, 2017, there were well-known some turbulences, so that the hotel was fully booked within a few hours and unfortunately also booked over the basic room capacities of the hotel.
We hope for an increased incentive in triple rooms, since you yourself have ascertained that it would be too expensive for the participants at the regular price, to even the overbooking.
If no one is able to report on this offer, there is only the possibility of banning existing guests in other hotels.
We assume, however, that this is still less desired and therefore have chosen this way of dissolving the room discrepancy.
As soon as we are not overbooked anymore, the special offer will end!!
Dear Mr. Verde,
We hope that you can understand our approach better now, and ask for your understanding that we will not change the rate of your room."
--- End quote ---
Suicune:
What I find interesting is that apparently not everyone got this mail. I didn't get it, but my friend got it. We both have rooms in the hotel. Odd.
JonathanO:
i din't got one so its strange
Cookie:
I received that email.
But am I the only one finding this sentence in the reply from the Esteel more than worrying???
--- Quote from: Diavoletto76 on 12.07.2017, 13:03:49 ---
If no one is able to report on this offer, there is only the possibility of banning existing guests in other hotels.
--- End quote ---
"... banning existing guests to other hotels"????
I beg your pardon?
I booked a room at the Estrel. A room renting is a contract.
Are they really planning on canceling some rooms last minute??
(The others hotels are full as well, BTW)...
I know that EF staff doesn't handle the hotel reservations.
But having your attendees in geopardy of being kicked from your main hotel for an overbooking they are not responsible for (the hotel screwed up by selling more rooms than they have) and do nothing...
Disappointing, really...
Ivanhorse:
I and a friend of mine received the same email, yet another friend did not receive the email. Since I am only traveling with my mate and would prefer the privacy, we chose not to take the offer. But this email did have me concerned enough that I took the advice of Cheetah and contacted the Estrel Hotel to confirm that we had a room awaiting us since we were in the original block that managed to get through on Jan 16. The response was not encouraging:
"Dear Mr. <>,
Thank you for your message.
We are not able to give you a confirmation, that your room I being held, as we do not have a room for everyone booked.
We do our best to solve this situation before arrival.
Kind regards
ESTREL BERLIN
Katja Lehmann
Assistant Manager Group Reservations"
I understand that the con does not handle the hotel arrangements. I also understand that there was a number of unforeseen problems with the room booking system. But I wish that someone, either the con OR the hotel would provide me some guidance on what is going on and what I should be doing. Should I be creating a backup booking at another hotel? Will that just complicate the problem of overbooking? Should I be applying for fur suit lockers at the con hotel? What if I don't need them in the end? Should I be looking into transit between hotels? Should I just wait and hope that Estrel "fixes" the overbooking issue? Honestly I have no idea and would love better insight.
I know that every fur who is dealing with this issue want their problems addressed first, but I hope you will understand when I say that I, my mate, and my friends have been planning for this event for nearly a year and have had most of the travel from half-way around the world booked and paid for for 10 months. And now with about a month left, I'm getting indications that we may not even have a place once we arrive.
Yes, the con isn't in the business of booking rooms, and I do sympathize with the unexpected challenges they have had to deal with. But at the end of the day my experience of the con, including hotel booking, will reflect on the con and it's staff. All I ask for is some help and guidance in what's going on.
Thanks,
Ivan Horse