The Eurofurence Forum

Eurofurence Information => Announcements => Topic started by: Cheetah on 23.02.2009, 17:42:27

Title: The Single Room Issue
Post by: Cheetah on 23.02.2009, 17:42:27
Hello everyone!

We have made a mistake, and unfortunately, we need your help to fix it. The problem is the unusually large number of single room bookings we got this year. Last year, we received  about 10 single room bookings. So we didn't see any reason not to offer this option again this year. However, something totally unexpected happened: On the first day of registration, we received more than 50 single room registrations.  This means we could be loosing up to 150 spaces in the worst case, which is way too much. If we had been able to anticipate this sudden rise in demand for single rooms, we would not have offered this option in the first place.

The current situation is clearly our own fault, and we are very sorry. We can hardly blame the people who chose a single room, because it was legitimately offered alongside all the other options. However, we're in a situation of severe overbooking and we really need those 150 potential spaces back. Unfortunately that means we will have to retroactively limit the number of available single rooms, even if it means disappointing those who booked them. We are really sorry about that, but we think the greater good outweights the individual inconvenience in this case.

Now this is what is going to happen next:

We are also trying to work out an option to possibly transfer single room reservations to the overflow hotel at no extra cost, but since our contract with the Golden Tulip hasn't been signed yet it's probably better not to hold your breath. I can't yet make any promise whether it will be possible or not.

Thank you for your consideration, and again sorry for the inconvenience!