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Eurofurence Information => Questions & Answers => Topic started by: James The Dog on 19.01.2014, 01:28:39

Title: Got 2 confirmation emails from the Estrel
Post by: James The Dog on 19.01.2014, 01:28:39

I booked my room with the Estrel and I got 2 confirmation emails- each with a different confirmation number. I'm hoping for some reason my registration didn't get submitted twice and I've ended up booking 2 rooms, or do they send 2 emails because I booked a twin room?

Title: Re: Got 2 confirmation emails from the Estrel
Post by: Sithy on 19.01.2014, 11:20:14

I recommend asking the Estrel directly about this. You can contact them at: hotel@estrel.com

We got two confirmation emails too because we made some special requests, but they had the same number. One was the automated e-mail, one was a mail from the team manager. So to be sure, I recommend you ask them :)

Title: Re: Got 2 confirmation emails from the Estrel
Post by: Soturo on 19.01.2014, 11:29:04

Does anybody know how long does it take to get my booking confirmation from the hotel? I do not have a credit card and I have already send a mail to the hotel but i didn´t get a answer till now.

Thanks for your help!!

Title: Re: Got 2 confirmation emails from the Estrel
Post by: James The Dog on 19.01.2014, 11:55:36

I emailed the Estrel and it seems my booking did go through twice, for some reason. They've cancelled one of them now anyway.