With EF less than two weeks away... something to consider.
I'm a Front Desk Clerk.
I have advanced degrees in accounting, public relations, marketing, business, computer science, civil engineering and Swahili.
Of course, I have the reservation that you booked six years ago even though you do not have the confirmation number and you think it was made under a name that begins with "S".
It is not a problem for me to give you seven interconnecting, non-smoking pool-side suites with two long beds each, four rollaways, and yes three cots. I know it is my fault we do not have a helicopter landing pad.
I am a front desk clerk. I am expected to speak all languages. It is obvious to me that when you booked your reservation for Friday you really meant Saturday. My company has entrusted me with all financial information and decisions, and yes, I can tell you why your bill from March 1989 contained a 25 pence phone charge because obviously you never used the phone.
I understand that McGillicurry´s Widget Manufacturing is a vast empire that will make or break our hotel. Yes, I am lying to you when I say that we have no more rooms available. It is not a problem to me to quickly construct several more guest rooms. This time I will not forget the landing pad.
I am a front desk clerk. I am quite capable of checking three people in, two people out, taking five reservation, answering fifteen incoming calls, and plunging the toilet in room 221 ... all at the same time!
I always know where to find the best vegetarian, kosher, Mongolian barbecue restaurants. I know exactly what to see and do in this city in fifteen minutes with out spending money. I take personal blame for airline food, traffic jams, rental car flat tyres and the national economy. I realise that you meant to book your reservation here. People often confuse us with the Galaxy Delight Motel of Antarctica. Of course I can "fit you in" and yes, you may have a special one pound rate because you are affiliated with the Hoboken Accounting and Sandwich Club.
I am expected to smile, empathise, sympathise, console, cajole, upsell, downsell (and know when to do which), perform, sing dance, and fix the printer.
I am a front desk clerk. I do all things ... and will try to look busy when management´s around.
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Topic: A message from everyone in the service industry. (Read 13160 times)