Sorry to hear that you seem to be waiting for a reply for so long.
Unfortunately non of the departments can find any support ticket in your name in the system.
All convention tickets are exclusively sold through our online system, once it goes live.
This will be announced ahead of time. There are no early access bookings, no group bookings and no special rates available.
Regarding Visa questions, please refer to the FAQ unter der aforementioned link
https://help.eurofurence.org/faq(Section: Do I need a VISA) (EF will not issue invitations. Please use a regular tourist visa process.)
Regarding travel advice, please refer to travel guides online and/or your local travel agency.
EF staff can unfortunately not offer personal travel advisors, or business advice.
On the positive side, there are literally thousands of furries from all over the world in this community that have been to EF before.
If you post your questions in the forum, or use one of the many telegram groups, it is quite likely that you will get good advice.
Best regards,
Mystifur