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Author Topic: OTRS ticket body being truncated?  (Read 2857 times)

Zen-Aku

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OTRS ticket body being truncated?
« on: 01.03.2015, 09:44:10 »

Hi,

I posted a ticket through the EF contact page. (Ticket#2015021599000069)

I didn't pay much attention to the confirmation mail at first but now I have noticed that my question appears to be truncated (at least in the reply I got from the OTRS).
The cut is just after a sentence so it doesn't look obvious.

I just wanted to know if my question got through whole and is just waiting in queue, or it somehow got cut off, making it look spamlike.
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Alpha_Ki

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Re: OTRS ticket body being truncated?
« Reply #1 on: 01.03.2015, 11:31:51 »

I am typing an answer right now.
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Zen-Aku

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Re: OTRS ticket body being truncated?
« Reply #2 on: 01.03.2015, 11:36:45 »

Thanks, no need to rush. I just wasn't sure that it got delivered.
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draconigen

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Re: OTRS ticket body being truncated?
« Reply #3 on: 01.03.2015, 12:40:32 »

Don't worry, our OTRS really just truncates the message that is being confirmed to you, while the recipent receives the full version.
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Zen-Aku

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Re: OTRS ticket body being truncated?
« Reply #4 on: 01.03.2015, 15:59:07 »

Thanks, I was missing an indication of this behaviour (like "[...]" in the subject) and panicked.
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